Shipping policy
Shipping, Thoughtfully Handled
Last updated: February 10, 2026
At Sairooy, we know every order carries meaning.
That’s why we handle shipping with care—keeping things clear, reliable, and as smooth as possible from start to delivery.
Shipping Coverage
We currently ship across the United States, with the exception of certain remote regions or offshore islands where delivery services may not be available.
If an address cannot be serviced, the order will be automatically refunded—no action needed on your end.
Shipping Cost
We keep our shipping simple and transparent:
• Free standard shipping on orders over $59
• $6.99 shipping fee for orders below $59
All shipping costs are clearly displayed at checkout.
Order Processing Time
Orders are typically processed within 24 hours.
After processing, orders are prepared and handed over to the carrier within 24–72 hours.
During holidays or peak periods, processing times may be slightly extended—but we’ll always do our best to keep things moving.
Estimated Delivery Time
Once shipped, most orders arrive within 5–9 business days.
Delivery times may vary depending on location, carrier performance, weather, or seasonal demand.
Order Tracking
Once your order ships, you’ll receive a confirmation email with your tracking details.
Tracking updates may take 24–48 hours to appear after dispatch.
You can track your order here:
https://www.17track.net/en
Shipping Delays
While we always aim for timely delivery, delays can occasionally happen due to factors beyond our control, such as weather, carrier issues, or customs.
If anything seems off, just reach out—we’re here to help and will do our best to assist.
Incorrect Shipping Address
Please make sure your shipping address is accurate at checkout.
If you notice an error, contact us within 24 hours—we’ll do our best to update or cancel the order at no cost.
After this window, changes may not always be possible. However, feel free to reach out—our team will do their best to find a helpful solution.
Lost Packages
If your package appears to be lost in transit, please contact us.
Once verified, we’ll arrange a replacement shipment at no additional cost.
Multiple Shipments
In some cases, items in your order may ship separately from different warehouses.
You’ll receive individual tracking details for each shipment.
Undeliverable Packages
If a package cannot be delivered due to address issues or failed delivery attempts, please reach out to us.
We’ll review the situation and do our best to offer a fair and helpful solution.
Contact Information
If you have any questions regarding shipping, please contact us:
Sairooy
Email: support@sairooy.com
Phone: +1-954-458-9632
A Final Note
If you have any questions at all, don’t hesitate to reach out.
We’re here to make sure your experience feels just as good as the moment you receive your order.