Refund policy
Returns, Made Simple
Last updated: February 10, 2026
At Sairooy, we believe every purchase should feel right.
If something doesn’t meet your expectations, we’re here to help—simply and thoughtfully.
We offer a 45-day return and exchange policy, designed to make things easy and stress-free.
At Sairooy, we believe every purchase should feel right.
If something doesn’t meet your expectations, we’re here to help—simply and thoughtfully.
We offer a 45-day return and exchange policy, designed to make things easy and stress-free.
Before You Send Anything Back
Before sending anything back, just reach out to us first.
Our team will review your request and guide you through the next steps—quickly and clearly.
Our team will review your request and guide you through the next steps—quickly and clearly.
📧 support@sairooy.com
📞 +1-954-458-9632
Refunds
Once everything is confirmed, your refund will be processed within 1 business day.
Funds will be returned to your original payment method.
Depending on your bank or provider, it may take 3–12 business days to appear in your account.
Funds will be returned to your original payment method.
Depending on your bank or provider, it may take 3–12 business days to appear in your account.
What Can’t Be Returned
Some items may not be eligible for return, including:
• Used products
• Personalized or custom items (unless defective)
• Clearance or final sale items
If you’re unsure, feel free to reach out—we’re always happy to help.
• Used products
• Personalized or custom items (unless defective)
• Clearance or final sale items
If you’re unsure, feel free to reach out—we’re always happy to help.
If Something Isn’t Right
If your item arrives damaged, incorrect, or defective—
we’ll make it right.
We’ll cover return shipping and offer either a replacement or a full refund, depending on what works best for you.
we’ll make it right.
We’ll cover return shipping and offer either a replacement or a full refund, depending on what works best for you.
Changed Your Mind
If you’d like to return an item for personal reasons—such as a change of mind or ordering by mistake—
you’re welcome to do so.
Return shipping costs will be the customer’s responsibility, and exchange shipping fees may apply.
you’re welcome to do so.
Return shipping costs will be the customer’s responsibility, and exchange shipping fees may apply.
Return Conditions
Items must be:
• Unused
• In resellable condition
• In original packaging
• Unused
• In resellable condition
• In original packaging
Return Address
Please do not send returns without contacting us first.
Address: 849 NE 30th Street, Oakland Park, FL, United States
Address: 849 NE 30th Street, Oakland Park, FL, United States
A Final Note
If you have any questions at all, don’t hesitate to reach out.
We’re here to make things simple—and to make sure you feel good about every experience with Sairooy.
We’re here to make things simple—and to make sure you feel good about every experience with Sairooy.